The latest insights from 50 techies who love what they do.
If you’re a CIO, CFO, or an overworked developer, you’ve probably considered finding more efficient ways to support the custom enterprise applications at the heart of your organization.
But when is the right time to outsource support for your custom applications?
I get asked this question often, because custom enterprise applications are often supported in-house (where some or all of the original developers are still employees), there’s a common misconception that it’s an arduous, or even impossible, task to outsource it effectively.
Yet many organizations find that the right external partner can deliver quality support—and even increase confidence in operational continuity. Those who do, typically engage an outsourced service partner to address three primary challenges they face:
How well do these characteristics describe your current situation?
If those statements ring true for your development team, it may be time to consider outsourcing support. Your developers will thank you for freeing them up to do what they do best—develop. And they’ll be less likely to take that talent elsewhere.
Is your team more competent in supporting your custom applications? Is it becoming more difficult to support those applications when a problem arises? Consider whether these descriptions apply to your organization:
Even the process of transferring knowledge to the outsourced team accelerates getting those deferred maintenance and resolution procedures defined and documented.
Is there unnecessary complexity and overhead with your current support team? Consider the following:
Outsourced support providers can afford to assign more senior engineers to support your applications because you don’t need to pay for all of their time.
If you’ve faced any of the above challenges in your environment, the best time to outsource may be now.
Supporting your custom enterprise application is never easy, but partnering with a set of experts on a fractional basis may help you reduce risks and improve efficiency—all while freeing up developer time to focus on new mission critical projects.
If you’d like to explore if custom support outsourcing is a good fit for your environment, give me a call.